Cost vs Value and the Integrity of your Messages-on-Hold Provider
There’s no real secret when it comes to shopping. Whether it’s a box of cereal, a new TV, plane tickets, or a condominium, women and men are all mindful of cost and the value they’ll get in return. There’s really not much difference in the business world. Balancing the scales of cost and value are just as vital to decision makers when trying to find the right vendors and suppliers for their operations.
Special Music On Hold Holiday Edition…’Tis the Season!
Are you the type who finds yourself shopping on Christmas Eve? It’s not just the guys who are guilty of this (Ladies, you know who you are). It doesn’t make you a bad person, or even necessarily ill-prepared. The Holiday Season is just a busy time of year and time is something we just run out of. It happens.
Swingin’ with the Call On Hold Music Fest Greatest Hits!
My, how times have changed. It wasn’t that long ago – or at least it doesn’t SEEM that long ago – when on-hold music was the butt of jokes. Annoying. Elevator music. You get the picture.
Of course, 20 years ago when the Messages-on-Hold industry was still in its youth, music libraries and selections were still relatively limited. Many businesses thought Radio-on-Hold was a better option. That is, until licensing issues arose and the governing bodies of royalty collections like ASCAP and BMI started cracking down on these illegal “re-broadcasts.”
IVR, Voice Mail, and why your phone lines never mind working After Hours!
Even the most dedicated, hardest working, nose-to-the-grindstone employees, managers, and bosses have to go home at some point. Of course, a lot of Type-A personalities will still take the shop home with them thanks to modern technology. But there’s no getting around the fact that NO ONE can be at all places, on the job, 24 hours a day…and live to tell about it. This is where that same technology can help relieve the burden with Interactive Voice Response systems (or IVR), professionally recorded Voice Mail prompts, and After Hours greetings.