IAP introduces new eRemote Message On Hold Playback Technology
The next generation of Messages-on-Hold (MOH) playback technology has arrived at Illinois Audio Productions (IAP). The IAP eRemote player offers a number of new benefits, starting with how it’s programmed. Each unit is assigned a specific email address, which IAP programs initially before shipping. Once installed, the player itself periodically checks for new email and then follows its commands. This is the foundation of many eRemote advantages. Changing audio is as easy as sending the player an email!
Using IAP eRemote technology, you no longer need to burden staff with the responsibility of downloading an MP3 via USB drive. No more loading tapes or CDs. IAP can remotely load the unit directly from the studio! This is a key point especially for multiple locations across many cities, states, or even countries. No employee ever needs to be on-site to physically load MOH audio. Plus, the unit can be scheduled to play specific files for designated time periods at multiple locations.
Here’s a recent real-life example. This past holiday season, a group of six automotive dealerships each had IAP eRemote players in place. Each had custom messages designed to run from Thanksgiving to New Year’s Day. IAP completed the recordings in-studio well in advance, then “instructed” all six individual units to play just those designated messages…all by a simple email generated centrally from IAP. On the scheduled “stop” dates, replacement audio was directed toward the group and worked flawlessly at every stage. All done automatically without any end user involvement and no dealership staff or time required!
This ability to remotely add, replace, or delete messages offers distinct advantages, obviously. But eRemote units also offer flexibility in other ways. Volume level too high or low? Output to the phone system can be adjusted remotely. Have special recordings to play only during scheduled times? IAP can email your eRemote unit accordingly. Need to check the status of what’s playing and what’s scheduled to play? eRemote makes both possible…and easy to do.
Also easy? Installation. IAP includes an Ethernet cable, audio cable, and AC power adapter. Plug them in and the unit typically begins playing in 90 seconds or less…true plug-n-play convenience! Since every eRemote unit has been pre-programmed with its own email address, issues with firewalls and direct network access are minimized or never enter the picture at all. The player actually “checks” its own email for audio so you don’t have to manually load it.
Giving your business a competitive edge requires great attention to a million and one details. MOH is a proven method for boosting revenue…after all, your phones are the front door to opportunity. But during the course of a busy work day, it’s easy to overlook when your staff is focused on other priorities. With your new IAP eRemote unit, you get all the benefits of MOH without any manpower expense. From one location to hundreds, imagine the possibilities! Put IAP’s outstanding MOH quality to work in your operation remotely with the dynamic new eRemote unit…no matter how many locations you have or where they’re located!