True Messages on Hold Experience

The Messages-on-Hold (MOH) industry took off in the 1980s, and Illinois Audio Productions (IAP) was there at the start! As a pioneer in on-hold marketing, IAP offers genuine expertise and immeasurable experience. That goes for every aspect of MOH, from scriptwriting and voicing to top-quality digital equipment, licensed music, fast turnaround, and the best technical support and customer service in the business!

 

IAP’s long track record of satisfied clients goes back to 1986. We’ve developed a diverse pool of talent into a team of all-stars. You can hear it with our exceptional voiceover artists. Read it in the creative original scriptwriting submitted for your approval. And know that a super-knowledgeable professional is always glad to guide you in set-up, installation, tech support, and customer service.

 

With messages-on-hold, you have an opportunity to communicate specials, news, and promotions with a captive audience that’s already reached out to you. Give them something to consider while they wait. One distinct advantage of having IAP as your partner in marketing on-hold is evident in the creative experience. We’ll get to know you and your audience, crafting messages specifically for an on-hold audience. Conversational MOH audio can help express the essentials in a way that’s entertaining, memorable, and results oriented!

 

Your IAP Team

 

Many MOH vendors have come and gone over the years. Technology has also evolved significantly since the early days of on-hold music and messaging production. The IAP team has not only persevered, but we’ve also excelled by combining mastery of new technology and equipment with quick turnaround and fair prices.

 

Across the board, IAP personnel makes the difference. You’ll know right away whether you’re working with sales, technical support, or guidance in set-up. Our copywriters and voice talents are also the on-hold industry’s finest and most experienced.

 

Deep Expertise with a Streamlined Process

 

Another clear benefit with IAP‘s on-hold experience? We’ve got the process down to an art! Need equipment? Our sales team can get you hooked up. Our extensive familiarity with modern phone systems enables us to offer pinpoint guidance on compatible digital equipment. Not sure what questions to ask? We’re glad to work with your IT/phone people.

 

Copywriting comes next, another area where experience counts. Writing for a broad range of industries over time gives us the ability to come up with highly creative content, geared specifically for your clientele.

 

Next comes voicing, and once again, a higher level of experience works in your favor. Our pool of stellar voice talent is filled with broadcast expertise and amazing capabilities. We use only authentic human voices, not AI. Each voiceover artist is well-skilled in professional delivery, inflection, and nuance, giving your MOH production the perfect emphasis and producing better results!

 

Voice artistry doesn’t stop with standard English voiceovers, either. IAP has a reputation for super creative productions with celebrity impressions and a humorous tone. Multi-lingual options include Spanish, French, and German, just to name a few. Hear the samples at www.ilaudio.com.

 

Fast professional turnaround gets voice tracks back to the studio quickly for final editing, mixing, and delivery. From there, your finished audio files are ready for play with a clean, clear, and concise sound that makes callers take notice!

 

A More Dynamic Caller Experience

 

One aspect of on-hold marketing and music has not changed since day one. Silence can be a killer! Originally, messages-on-hold skeptics mistakenly thought that callers would be alienated and annoyed with on-hold audio. In reality, it’s silence that makes callers feel they’ve been abandoned. Time is exaggerated with nothing to fill it and clever on-hold messages take care of that extremely well.

 

Think of each MOH production and individual message as an opportunity to communicate one-on-one with your interested parties. They’ve called your number, so let them know what you have to offer. New technology enables the capability to play timely messages in a specified time frame, then remove them after expiration. Promoting a special sale, contest, or event? Here’s your chance!

 

IAP has message-on-hold productions down to an art form with expert guidance through each stage. We offer lightning-fast turnaround and support to get your messages in operation rapidly and with stellar clarity. Your level of involvement in the process is entirely up to you and our rates are very competitive!

 

Choosing Equipment

 

The MOH industry has come a long way from the old days of loop cassette tapes. IAP offers multiple digital player options, and technical knowledge about the playback unit most compatible with your phone system.

 

The IAPUSB on-hold digital audio player stores audio files from a USB, plays them in alphanumeric order, and stores them for immediate play in the event of a power disruption.

 

IAPRemote digital audio players use a LAN connection and our online portal. The IAPRemote allows for scheduling of special promotions, events, and holiday recordings with specified “start” and “stop” times. And you don’t have to lift a finger!

 

IAPStream is an internet-based platform. Use your IAP app or use an app to adjust volume, trigger announcements, and change channels on streaming commercial-free music!

 

…And Speaking of Music

 

You should know that music on-hold needs to be licensed. Playing radio on hold, for example, is considered a rebroadcast by regulatory agencies like ASCAP and BMI. Plus, radio has annoying commercials and DJs! Without permission and costly fees, playing radio on hold can lead to punitive fines. Using IAP music beds alleviates all that. We offer an immense selection of catchy music beds in a massive array of genres. Callers are much happier with the right tunes in smooth jazz, oldies, rock, classical, and so many more.

 

Talk to IAP

 

IAP has satisfied thousands of customers with professional Messages-on-Hold, Overhead Music/Messaging, IVR and Auto Attendant recordings, Radio commercials, Narration voiceovers, and E-Learning and Explainer videos. Think of messages-on-hold as a direct link to your customers and callers. Accentuate your brand, increase sales, and inform callers about vital news. MOH with IAP makes it happen!

 

Contact us at info@illinoisaudio.com or at 1-630-552-9600 to get started.